Programme Objective:

At the end of the Programme, participants will have an enhanced level of knowledge towards credit card frauds, and will be able to apply essential skills and concepts to help them effectively detect potential fraud crimes as well as the prevention of it. 


This Programme is designed to meet professionals' needs of these responsibilities:

  • Bank Branch Managers/Supervisors
  • Consumer Protection Officers
  • Credit Card Program Administrators
  • Financial Officers
  • Fraud Investigation Officers
  • Internal Auditors
  • Operational Risk Managers
  • Risk Officers


Learning Methodologies:

The learning methodologies employed in this programme will allow participants to obtain fresh and different perspectives through peer learning and case studies. The various application-based activities such as situational analysis, group brainstorming and project work aims to immerse the participants in a different sense of time and space to obtain a clear, thorough understanding of the subject.


Programme Agenda:

Day 1 – What do we know about Credit Card and Fraud

  • * Speed Networking
  • * Participant Layout of learning Expectations
  • Definition of CC Fraud
  • Makeup of a CC
  • Types of CC Fraud
  • Impacts of CC fraud
  • Contemporary Laws and Institutions
  • Common Fraud Prevention Tools
  • The Present Day Responsibilities Of A Fraud Detection Specialist
  • * Peer Learning
  • * Case Studies


Day 2 – Essentials For Detecting Potential Fraud Activities And Key Steps To Take

  • Lost or Stolen Cards Situation
  • Counterfeit Cards Situation
  • Chip and PIN Transactions
  • Magnetic-Stipe Cards
  • Signatures
  • Key Entered Transactions
    • Key Entry
    • Malfunctioning Terminal
  • Record Retention
  • Staff Training
  • Common Challenges and Overcoming Them
  • * Team Games – Spot the Fraudster
  • * Situational Analysis


Day 3 – Key Considerations In Implementing Your CC Fraud Policy

  • ID Theft
  • Dumpster Diving
  • Skimming
  • Phishing
  • Security Codes
  • Billing Statements
  • PIN
  • Online Access
  • Pre-Authorisations
  • Refund Processing
  • Unembossed Cards
  • Prepaid cards
  • Code 10
  • Mail, Phone and Internet Orders
  • Keeping to Date with Industry
  • Working and Cooperating with Governmental Agencies and Regulatory Bodies
  • Measures Development with Partners
  • * Group Brainstorming and Troubleshooting


Day 4 – Future Outlook, Application and Conclusion

  • Contemporary Developments in CC Fraud Standards and Regulations
  • What Challenges Next for Credit Card Companies in Tackling Fraud?
  • * Group Project - Implement your CC Fraud Policy
  • * Presentation
  • Recap on Learnings
  • Final Q&A

Credit Card Fraud Masterclass

Course Dates
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FORGE Skills Pte. Ltd.

2 Venture Drive

#11-03, Vision Exchange

Singapore 608526


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